
Decline in Big 4 Service Quality: Are Technical Experts Still Available?
Big4consultingservice_qualitytechnical_expertiseoutsourcingboutique_firmsindependent_contractorscybersecurityfrustrationworkforce_experience
The author expresses frustration over the declining quality of services provided by one of the Big 4 firms under contract with their organization. They explain that they are being forced to accept unsuitable resource allocations, primarily inexperienced recent graduates lacking technical expertise, which forces their team to redo half of the reports produced. The author notes that the quality has significantly deteriorated in recent months and asks if others have had better experiences with boutique firms or independent contractors.