UK NCSC Warns Against Using Ticket-Based Metrics for SOC Performance Measurement

The UK's National Cyber Security Centre (NCSC) has advised against using ticket-based metrics to measure the performance of Security Operations Centers (SOCs). The warning highlights concerns that such metrics may provide misleading or ineffective assessments of SOC effectiveness. No specific technical details, dates, or alternative measurement frameworks were provided in the notice. The guidance targets organizations relying on quantitative metrics for SOC evaluation. The NCSC is the issuing authority for this recommendation.