Ex-NSA Cybercriminal Hunter Analyzes Scattered Spider's Fake Help Desk Calls

A call was made to the help desk of a major American retailer by an individual posing as an employee locked out of their corporate accounts. In reality, the caller was a member of the criminal group Scattered Spider attempting to infiltrate the retailer's systems. Jon, a former NSA cybercriminal hunter, listened to the calls and confirmed the skill of the attackers. The technical details of the attack include the use of social engineering techniques to deceive the help desk. The potential impact of this attack is not specified in the article.