Challenges in SOC Work and Offshoring

The author works in a large MSSP (with over 1000 clients) as a SOC analyst, technical support agent, incident responder, and in other necessary roles for clients. They mention management difficulties within the company's largest offshore center, including a lack of analysts to ensure stable rotation and a shortage of daytime staff to handle clients and SOC tasks. This results in irregular client management, a backlog of tasks, and additional challenges due to the diversity of technologies to manage (such as 8 different SIEM/EDR/email protection tools, etc.).