Root Cause Analysis for SentinelOne Global Service Interruption
Service InterruptionSystem OverloadConfiguration IssuesCapacity Management
On May 29, SentinelOne experienced a global service interruption due to a routine update that caused a system overload. The root cause analysis revealed that the overload was caused by a combination of technical factors, including an unexpected increase in traffic and incorrect server configuration. SentinelOne resolved the issue by adjusting the configuration and increasing system capacity.